Snibbs 30-Day Comfort Guarantee:

Comfort You Can Count On

At Snibbs, we believe that quality and comfort go hand in hand. That’s why we’re committed to providing you with premium, slip-resistant work shoes designed to meet the demands of your day. We’re so confident in the comfort of our shoes that we offer a 30-day Comfort Guarantee, giving you the freedom to truly put them to the test risk-free.

Wear Them, Work in Them, Get Them Dirty—You’re Covered!

We want you to experience your Snibbs shoes in real-world conditions, so feel free to wear them, work in them, and even get them dirty! If, during 30 days, you decide they aren’t the right fit for you, we’ve got you covered.

• Not feeling the comfort? You can exchange your shoes for another pair of equal or lesser value.

• Looking for a different style? We will collect or refund the difference if you prefer a different-priced pair.

• Prefer a refund? We’ll issue a refund for the total amount of the shoe. *REDO fees may apply

No Fuss, No Worry—Used Shoes Welcome!

We understand that to truly assess comfort, you need to break them in. That’s why we accept returns on used shoes. Whether they’ve seen some wear, gotten a little dirty, or need a good clean—don’t worry. You’re eligible for a return or exchange as long as they’re not excessively damaged.

How to Return or Exchange Your Shoes Under the Comfort Policy

Here’s how easy it is:

1. Contact our customer service team at [email protected] within 30 days of your purchase.

2. We’ll provide clear return instructions, making the process as hassle-free as possible.

3. Once we receive the shoes, we’ll process your exchange or refund, ensuring you get what you need—quickly and easily.

Snibbs Promise to You

Your comfort and satisfaction are our top priorities. Whether you decide to keep your shoes, exchange them, or return them, we’re here to ensure you have a positive experience with Snibbs. Your shoes can show signs of normal use, and we’ll still honor your return or exchange.

Frequently Asked Questions (FAQ)

1. Can I really return worn or dirty shoes?
Yes! We encourage you to wear and use your shoes in real-world settings. As long as the shoes are not excessively damaged, we’ll accept them for return or exchange—even if they’re dirty or show signs of use.

2. What if I want to exchange for a more expensive pair?
You can exchange for a more expensive pair, and you’ll just pay the price difference.

3. Is there a fee for worn returns under the 30-day Comfort Guarantee Policy?
If you opt for a refund, we’ll deduct NO fee from the original cost of the returned item. As always, exchanges never have a fee.

3a. Will I be refunded for REDO if I opt-in at checkout?

No, REDO is both package insurance & return insurance. The service ensures the shipping to and from Snibbs is protected and, if necessary, covers any return label costs outside the 30-day comfort window. In this scenario, REDO has insured the shipment both ways, and the service could have been used if the item was lost or stolen along the way. *REDO Policy

4. How long does the return or exchange process take?
Once we receive your shoes and confirm they meet the return criteria, we’ll process your refund or exchange promptly. Refunds will be issued using your original payment method.

5. Can I return shoes that show signs of wear?
Yes! We accept shoes with normal signs of wear and use. Excessive damage, however, may affect eligibility.

6. Can I return customized or special-ordered shoes?
No, customized or special-order shoes are not eligible under our 30-day Comfort Guarantee.

Do you still have questions? Contact our team at [email protected], and we’ll be happy to help!