What should I do if I believe my Snibbs shoes have a defect, or I'm experiencing discomfort?Updated 8 months ago

If your Snibbs shoes are showing signs of a defect, such as water seepage or early wear and tear, please reach out to us at [email protected] with details including photographs, if possible, and the order number. Our shoes are designed to be water-resistant and durable, and if they do not meet these standards, it could be considered a defect.

For discomfort issues, like a hard shoe tongue causing indentations, we recommend first trying to adjust the laces to alleviate pressure or reposition the tongue for comfort. If you continue to experience discomfort, please contact us at [email protected] with an explanation of the issue, as well as your order number, and we will be more than happy to provide further assistance and explore your options, which may include an exchange or refund under the Snibbs 30-Day Comfort Guarantee.