What should I do if I believe my Snibbs shoes have a defect, or I'm experiencing discomfort?Updated 11 days ago

If your Snibbs shoes are showing signs of a defect, such as water seepage or premature wear and tear, please get in touch with us at [email protected] with details, including photographs if possible, and your order number. Our shoes are designed to be water-resistant and durable, and if they do not meet these standards, it could be considered a defect.

For discomfort issues, such as a stiff shoe tongue causing indentations, we recommend first trying to adjust the laces to alleviate pressure or reposition the tongue for added comfort. If you continue to experience discomfort, please don't hesitate to contact us at [email protected] with a detailed explanation of the issue, including your order number. We will be more than happy to provide further assistance and explore your options, which may include an exchange or refund under the Snibbs 100-Day Comfort Guarantee.