At Snibbs, we’re dedicated to ensuring you’re delighted with your purchase. That’s why we offer a 30-day Comfort Guarantee for orders placed through our website. If your shoes don’t fit right, don’t meet your expectations, or simply aren’t what you w

At Snibbs, we&#x2019;re dedicated to ensuring you&#x2019;re delighted with your purchase. That&#x2019;s why we offer a<a class="fr-green fr-strong" href="https://help.snibbs.co/en-US/snibbs-30-day-comfort-guarantee-882216" rel="noopener noreferrer" target="_blank">&#xA0;30-day Comfort Guarantee</a> for orders placed through our website. If your shoes don&#x2019;t fit right, don&#x2019;t meet your expectations, or simply aren&#x2019;t what you were looking for, you can return or exchange them within 30 days of delivery.US Returns &amp; ExchangesWe&#x2019;ve made the return and exchange process simple and straightforward:<ul><li dir="ltr">Exchanges:&#xA0;Exchange your shoes for a different size, color, or style completely free of charge.</li><li dir="ltr">Returns for Store Credit: Return your shoes for store credit, and we&#x2019;ll cover the return shipping.</li><li dir="ltr" style="font-weight: bold;">Returns for Refund:<ul style="font-weight: initial;"><li dir="ltr">Return fees are fully covered if you purchased <a class="fr-green fr-strong" href="https://help.snibbs.co/en-US/%E2%80%8Bwhat-are-free-returns-and-package-protection-via-redo-883242">Redo</a> Free Returns + Package Protection at checkout.</li><li dir="ltr">Without <a class="fr-green fr-strong" href="https://help.snibbs.co/en-US/%E2%80%8Bwhat-are-free-returns-and-package-protection-via-redo-883242">Redo</a>, a flat $13 return shipping fee will apply.</li></ul></li></ul>Please follow our return instructions to ensure smooth processing.&#xA0;<a class="fr-green fr-strong" href="https://returns.snibbs.co/returns-portal/login" rel="noopener noreferrer" target="_blank">LINK TO SNIBBS RETURN SITE</a>International ReturnsCurrently, we do not ship internationally. Stay tuned as we work on expanding our shipping options in the future!Time to Process RefundsOnce we receive and inspect your return, we&#x2019;ll notify you. Refunds will be issued through your original payment method. Please remember that your bank or credit card provider may take 7-10 business days to process the refund.Please note:&#xA0;We cannot process returns or exchanges for Snibbs products from other retailers. For assistance, please contact the store where you made your original purchase.<a class="fr-green fr-strong" href="https://returns.snibbs.co/returns-portal/login" rel="noopener noreferrer" target="_blank">FOLLOW LINK TO RETURN SITE</a>

What is the return/exchange policy?

Snibbs takes great pride in our product and its construction quality. However, sometimes, things might slip past us despite our rigorous QC process. If, for any reason, the shoes you received are defective or damaged, please contact us immediately at

Snibbs takes great pride in our product and its construction quality. However, sometimes, things might slip past us despite our rigorous QC process. If, for any reason, the shoes you received are defective or damaged, please contact us immediately at <a href="mailto:orders@snibbs.co">orders@snibbs.co</a>&#xA0;to remediate the issue!

What is the Warranty?

If your shoes haven’t shipped yet, you may contact our customer service team at orders@snibbs.co to request we cancel your order.

If your shoes haven&#x2019;t shipped yet, you may contact our customer service team at orders@snibbs.co&#xA0;to request we cancel your order.

Can I cancel my order?

What are Free Returns and Package Protection via Redo?. Snibbs now offers Package Protection and Return Protection for all orders with our partners at Redo. You will be provided this benifit at checkout for a minimal fee dependent on order value. You

What are Free Returns and Package Protection via Redo?Snibbs now offers Package Protection and Return Protection for all orders with our partners at Redo. You will be provided this benifit at checkout for a minimal fee dependent on order value. Your return shipping label will be covered if you purchase Redo with your order! You can return any item(s) in your order for an exchange, store credit, or refund for FREE,&#xA0;with absolutely&#xA0;NO&#xA0;additional re-stocking fees.&#xA0;Redo covers all items in the cart; you do not need to purchase Redo for each item.If you choose not to buy Redo, you can still return items for a full refund, but you will have to cover the cost of the $13.00 return shipping label.&#xA0;NOTE:&#xA0;Snibbs always offers FREE shipping on all exchanges and returns for store credit.&#xA0;Free returns via Redo must follow all guidelines in the return policy and be returned within the designated return window. Items must be in new condition, unwashed, and with all tags attached to be eligible for a refund, exchange, or store credit. Final-sale and special discounted items do still qualify for free returns with Redo.<a class="fr-green fr-strong" href="https://returns.snibbs.co/returns-portal/login">LINK TO RETURN SITE</a>

​What are Free Returns and Package Protection via Redo?

Leave us a message through the chat widget and we will respond ASAP.

Snibbs